At its annual Relate conference, Zendesk today announced a new $100 million, two-year commitment to help startups move faster, automate, and build world-class customer experiences into their stack from day one. The Zendesk for Startups program is built for the next generation of founders, offering access to products at no cost, along with resources and partner benefits to help them build and scale faster. For the first time, Zendesk is also extending dedicated benefits to venture capital partners across their portfolios.
“The decisions founders make early about their customer infrastructure shape everything that comes after,” said Adrian McDermott, CTO, Zendesk. “I joined Zendesk when we were a small startup, and those early decisions shaped everything that followed. We built this program with that experience in mind. AI has fundamentally changed what a small team can accomplish from day one—founders shouldn’t have to choose between moving fast and building right. With AI built in from the start, they can do both while extending their runway by removing cost as a barrier.”
More than 50,000 startups globally have scaled on Zendesk, including fast-growing companies like ElevenLabs and Canva. Built to grow with startups, the program supports founders and extends through Series B for companies with up to 250 employees. Members receive up to two years of access to Zendesk’s full AI suite—the longest no-cost commitment of any CX startup offering currently available—plus more seats and higher monthly resolution limits than comparable programs. They also gain access to a new digital membership hub and exclusive partner benefits from AWS, GitHub, Notion, and others.
Qualified startups receive an enhanced offer, including:
- Runway: Up to two years of access to Zendesk at no cost, to help startups preserve capital while they build.
- Automation: AI Agents Advanced to automate support earlier before headcount becomes the constraint.
- Velocity: Frictionless VIP onboarding and implementation support, helping startups go live quickly and start seeing value fast.
- Support: Dedicated sales support, giving founders direct access to a team that can help as they scale.
- Community: Exclusive events, founder sessions, and partner programming, connecting startups with peers, experts, and ecosystem partners.
- Feedback: Direct access to Zendesk Labs, Zendesk Ventures, and Zendesk executives, creating more opportunities for feedback, product input, and strategic support.
“The process of organizing people and resources for government bids is notoriously inefficient, and the best teams often lose because of it,” said Lauren Burke Silva, Co-Founder and CEO, MERIT. “We built MERIT to streamline that pursuit process. By choosing Zendesk, we’re able to automate workflows and deploy AI agents from day one—allowing us to stay lean and focused on our mission to help our customers win.”
Zendesk is broadening the program to include dedicated benefits for venture capital firms. Through partnerships with a16z, Techstars, LvlUp Ventures, 500 Global, and others, investors gain access to closed-door interactive AI sessions, quarterly portfolio reviews, Zendesk Employee Service, direct access to Zendesk executives through the Executive Sponsor program, and more.
“The best founders move fast and build with conviction,” said David Cohen, Founder and CEO, Techstars. “What Zendesk is doing here is meeting them at that pace with real resources and a real commitment to the ecosystem. This is exactly why Techstars is deepening its partnership with Zendesk. This is the kind of partnership that helps the next generation of breakout companies get off the ground and scale.”
To learn more about the Zendesk for Startups program, visit zendesk.com/startups.
About Zendesk
Exceptional service means never having to repeat yourself, whether you are a customer seeking help or an employee looking for answers. Zendesk orchestrates every service experience—wherever work happens—by powering an autonomous service workforce of AI agents, automation, and human expertise so every moment feels continuous, personal, and focused on real resolution. The Zendesk Resolution Platform unifies your workforce into a single system that improves with every interaction. We believe in a simple hierarchy: AI is the means, outcomes are the identity, and enduring relationships are the result.
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